Franwill Technologies provides cloud-hosted Interactive Voice Response (IVR) solutions that automate inbound call handling, deliver self-service options to callers, and intelligently route calls to the right team — reducing operational costs while improving the customer experience.
Build and publish IVR call flows through an intuitive drag-and-drop interface. Add prompts, conditional branches, database lookups, API calls, and agent transfers without writing code.
Natural-sounding text-to-speech in multiple languages and accents, plus Automatic Speech Recognition for voice-driven menu navigation and data capture.
Robust support for touchtone (DTMF) input alongside voice recognition — maximising accessibility across all caller handsets.
Real-time integrations with CRM platforms, ticketing systems, and business APIs. Display caller data to agents on screen-pop before the call connects.
Skills-based, time-of-day, language, and priority-based routing rules that direct callers to the right agent or self-service outcome first time.
Optional call recording with secure storage, transcription, sentiment analysis, and full call-detail records for quality assurance and compliance.
Proactive outbound IVR for appointment reminders, debt notifications, satisfaction surveys, and bulk voice broadcasting campaigns.
Deploy IVR menus in multiple languages with automatic language detection based on caller number prefix or explicit menu selection.
Our IVR platform is available as a fully managed cloud service, a hybrid deployment alongside your existing telephony infrastructure, or an on-premises installation for regulated environments with strict data residency requirements.
